Legal

Cancellation &
Rental Policy

Everything you need to know about bookings, cancellations, and your rights as a guest.

Terms & Conditions

Proland Ltd – Cancellation & Rental Policy

Thank you for choosing Proland Homes.

1. Use of Property

When you stay with us, you agree to look after the apartment and follow our house rules.

  1. The number of guests must not exceed what was agreed at booking.
  2. Please keep the apartment in the same condition you found it.
  3. Any damage to the property will be charged to the tenant.
  4. Check-out is at 10:00 a.m. unless agreed otherwise in advance.
  5. If you notice any issues on arrival, please let us know right away.
  6. Report any problems during your stay immediately so we can fix them.
  7. Breaking house rules may result in deposit deductions or being asked to leave.
  8. Our staff may need access to the apartment for urgent repairs.
  9. All local laws must be followed at all times.
No smoking inside the apartment. Please dispose of rubbish responsibly. Only park in the designated spaces.

2. Reservations

  1. We'll process your booking as quickly as we can, but approval is not guaranteed.
  2. A non-refundable booking fee is required to secure your reservation.
  3. 50% of the rental is due immediately; the remainder by the agreed date. If booking less than a month before arrival, full payment is required upfront.
  4. If payment hasn't been received 48 hours after the due date, the booking may be cancelled.

A refundable security deposit is also required and returned after check-out once everything is confirmed in order.

3. Cancellation & Refund

Cancelled more than one month before check-in: full refund minus the 15% booking fee.
Cancelled less than one month before check-in: refund only if we are able to re-rent the apartment for that period.
  1. If the apartment becomes uninhabitable due to events beyond our control, we'll find you an alternative or issue a full refund.
  2. Minor inconveniences do not qualify for a refund, but we'll resolve them as quickly as possible.
  3. If house rules are broken, we may ask guests to leave without a refund.

4. Security Deposit

  1. A returnable security deposit is required to cover potential damages.
  2. Guests are responsible for any deliberate damage during their stay.
  3. Exceeding the agreed number of guests will result in forfeiture of the deposit.

5. Our Responsibilities

  1. We own and manage all apartments and are responsible for their upkeep.
  2. We are not liable for loss, damage, or injury occurring during your stay.
  3. We are not responsible for disruptions beyond our control such as power outages or weather.

6. Your Responsibilities

  1. Please read and follow all terms in this agreement.
  2. Take reasonable care to keep yourself and the property safe.
  3. Share these terms with all members of your group.

7. Privacy

Your personal information is kept safe and only used for the purposes of your stay. See our Privacy Policy for full details.